ManageEngine, the real-time IT management company has announced integration support for ServiceNow, ServiceDesk Plus, and Oracle and MS SQL databases within ADManager Plus, its Active Directory (AD) management and reporting solution. These integrations enable technicians using ServiceNow, ServiceDesk Plus, and various HR applications to easily carry out AD user management tasks, from user onboarding to provisioning.

ADManager Plus helps admins manage every aspect of Active Directory, including AD users. While ADManager Plus manages and reports on AD, Exchange, Office 365 and more, IT service management (ITSM) tools like ServiceDesk Plus and ServiceNow provide help desks with improved visibility and centralized control when dealing with IT issues. In terms of managing employee details, most HR applications use Oracle or MS SQL databases for storing user information. Instead of having these important IT management tools operate in silos, help desks can improve their efficiency by integrating the tools they use to create, update and remove user accounts.ManageEngineTechnicians can now view requests and perform their required AD tasks directly in ServiceNow or ServiceDesk Plus. ADManager Plus’ integration with these help desks includes:

  • 360° user provisioning: Use smart templates to simultaneously create users in Active Directory, Exchange, Office 365, G Suite and Skype for Business.
  • Password management: Reset end users’ passwords from the help desk.
  • User account control: Unlock locked-out AD users and enable or disable user accounts as needed

Implement the ADManager Plus-ServiceNow integration with the new plug and play add-on available for download from the ServiceNow app store. Pricing for ADManager Plus starts at $495. A free, fully functional, 30-day trial version is available here. The ADManager Plus iOS and the Android apps.

“We’ve seamlessly integrated these popular help desk solutions and databases with ADManager Plus to revolutionize the way help desks handle AD management,”said Manikandan Thangaraj, Director of Product Management at ManageEngine.“Technicians can now perform user account actions, such as creating, deleting, and enabling, disabling and unlocking accounts, right from their help desk console. We’ve also simplified user onboarding so admins can schedule automatic AD user creation by fetching user data from HR databases.”

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