TIA, Tata Capital’s AI-powered Voicebot, is now available on the Google Assistant, the popular voice assistant service by Google. Available across Android and iOS based mobile phones and smart home devices, this new AI-powered voice bot on Google Assistant will now offer a host of features through a simple voice command.
As voice servicing platforms continue to gain momentum, Tata Capital had recently launched the Voicebot TIA on Amazon’s Alexa and now TIA now also available on Google Assistant, Tata Capital can service its customers on two of the most widely used voice-enabled assistants in India. Customers can choose from a collection of services by solely downloading the Google Assistant App and following a one-time authentication process.
This AI-powered bot has been designed to answer all the queries related to the product features instantly, with this customers can now ask for their loan statements, welcome letters, amortization schedules or even the final IT certifications with a simple voice command. All the requested documents will be then instantly emailed to the customer’s registered email address.
“Our latest self – servicing offering TIA on Google Assistant is aimed to serve the digitally savvy customer who is comfortable using AI-based voice-enabled devices. This medium of servicing also gives us the opportunity to personalize our engagement with our customers and widen our scope of offerings based on their expectations. Our endeavour is to serve our customers across channels and platforms based on their convenience and preference. “ – Ms Abonty Banerjee, Chief Marketing and Digital Officer, Tata Capital.
Currently, All the Tata Capital’s customers are serviced by logging on to the Tata Capital website, mobile applications, and now the TIA (Voicechat Bot) on Alexa and Google Assistant. Tata Capital is on the road of steadily building a comprehensive suite of service delivery channels to easily cater to the service needs of its customers.
With that said, How many of you will be using this new Tata AI-Powered Voicebot in India. Do let us know by commenting below or tweeting it out to us @theunbiasedblog