Standing true to its objective to provide an uninterrupted and convenient television viewing experience, Dish TV India Limited, one of India’s leading DTH Company has launched a new ‘Scan to Help’ feature for its DishTV subscribers. Executed and conceptualized by the first runner-up team of Dish-a-thon 2020, the ‘Scan to help’ feature is available on My DishTV app which is powered by Artificial Intelligence & Machine Learning and supports Hindi and English language for easy understanding.
With this feature, the company aims to empower all existing and new subscribers for self-help in case of any technical errors on the Set-top Box. Furthermore, the new feature also helps to achieve higher C-SAT, reduction in calls to Dish TVs Call Centre, and an opportunity to cross-sell. The subscribers can seamlessly initiate the self-help journey by scanning the error plate and it will automatically share an update on the account status and current subscription. In case of bad weather conditions at the broadcasting centre, it will take an update of the weather conditions in the subscriber’s locality and proceed with technical troubleshooting. The app will also provide an option to raise a ‘Service Ticket’ within the journey itself.
Commenting on the launch of the new feature, Mr. Anil Dua, Executive Director & Group CEO, Dish TV India Limited, said, “Dish TV India has been continuously investing in cutting edge technology to provide unparalleled service and TV viewing experience to its customers. In this digital era, technology-led solutions and offerings are paramount to achieving customer satisfaction and this new AI-enabled tech feature is a step in the same direction. What makes this feature extremely special is the fact that this idea was proposed by one of the top 3 winning teams of Dish-a-thon 2020. This was an in-house team, Team DishTV and they have taken the idea forward to its solutions and complete execution. New features like ‘Scan to help’ are set to redefine and shape up the future of the M&E/Broadcasting industry.”
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