Huawei P30 Pro, the flagship smartphone from Huawei was launched in India and went on sale last month. Today, the company announced a special VIP service. With the Huawei P30 Pro VIP service, users can enjoy effortless and free pick and drop service for their Huawei P30 Pro, across India.
Further, Huawei promises this would be record speed turnaround time with fast and best-in-class repair time as part of their VIP Customer Contact Centre. Also, there will be no token system for customer service at any of the Huawei’s exclusive service centers and priority services will be available across the brand’s service network. To avail the VIP service online, customers can access the dedicated IVR/ toll-free number which is attended by expert professionals at the Contact Center. Customers can also book an appointment through the Hi Care App or via the Huawei website. Currently, the new VIP services are available with Huawei P30 Pro and Huawei Mate20 Pro. All of Huawei’s exclusive service centers will have the VIP service. Dedicated professional support agents have been specifically deployed at Huawei’s contact center will carry out the VIP service process.
Speaking on the VIP service feature, Tornado Pan, Country Manager (Huawei Brand), Consumer Business Group, Huawei India, commented, “Customer delight and satisfaction forms the core of our very DNA, be it in terms of product innovation or service delivery. The VIP service is yet another step on our part to provide the best-in-class service to our esteemed consumers across India. The offer is applicable for all variants of the Huawei P30 Pro devices, irrespective of the purchase method, online or retail. Also, as long as the customers have purchased the specific device model, they are eligible to avail the VIP services within the specified warranty period.”
“India is a very important market for Huawei and such services are the perfect embodiment of our commitment to providing only the very best experience to the Indian market. We would like to further enhance the overall experience of our premium products with exclusive offerings like this.” he added.
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