To assist low-income customers during the ongoing COVID-19 lockdown, Airtel and Vodafone Idea have announced special measures including the extension of validity of their mobile pre-paid packs till May 3, 2020.
These represented all under-privileged customers on the Airtel and Vodafone Idea, and the measures enabled them to stay connected during this unprecedented crisis.
This incoming validity extension is being credited in the accounts of all eligible customers, as fast as possible, over the coming days. With this special initiative for low-income feature phone users, Airtel and Vodafone Idea customers can now continue to remain fully connected with their dear ones and access relevant, latest updates from local authorities.
Many of these customers have been able to recharge through several channels activated by Airtel, and Vodafone Idea including – ATMs, Post Offices, Grocery stores and Chemist shops, in addition to digital channels. However, millions of such customers have still not been able to recharge their pre-paid mobile accounts.
Keeping in mind their connectivity needs, Airtel and Vodafone Idea is extending the validity of these accounts until May 3, 2020. All these customers will now be able to receive incoming calls on their Airtel and Vodafone Idea mobile numbers even after the validity of their plan is exhausted.
This additional measure will help these low-income customers to remain connected until the end of the second phase of lockdown i.e. May 3, 2020.