World over, heads of states, celebrities, leaders have one thing in common their love for the 3-pointed star – Mercedes-Benz. Mercedes-Benz has heritage, prestige, technology and a lot of experience in its favour. After all, they gave the world the first production automobile.
They say owning a Mercedes-Benz is a sign they have finally made it in life. And that’s exactly what I felt when I bought in 2019. It gave me a sense of achievement, honour and responsibility.
Mercedes-Benz has been an innovator, a relentless pursuer of quality and engineering excellence. And that not only applies to its vehicles, but also its sales (the Retail of the Future) and the after sales experience. And today we are going to experience one such marvel of the customer service experience – The Premier Express Prime service.
Premier Express Prime or PEP is one-of-its kind innovative service program that only Mercedes-Benz offers in the luxury car market in India.
Premier Express Prime offers quick and complete service for your vehicle under a promised time frame of 3 hours or 180 minutes. If it takes over 3 hours, you don’t have to pay for it. So its For Mercedes to achieve this promise there is a dedicated infrastructure. Special bays, tools, equipment, two certified technicians and a team lead is what makes all of this possible.
The program aims to reduce the time consumed for service, helping the customer to bring the vehicle in for service and leave with it in a couple of hours
With ‘Premiere Express Prime’ Mercedes-Benz India aims to reduce the turnaround time of servicing a car to 3 hours, thereby saving precious time of our customers who have a busy lifestyle.
So how does ‘Premiere Express Prime’ work?
To book a service for your star, all you have to do is open the Mercedes Me app, select your service partner, select the date and time according your convenience and availability, once all of that selected you can chose between free pick up and drop from the comfort of your home or office. Or you can simply drive in to the service centre yourself. You also get an option to opt for a loaner car for the duration of your service.
All this can be done seamlessly through the Mercedes me app or by simply calling any of the Mercedes-Benz service centres in India.
Once you reach the service centre, there is a valet that takes your car to the service bay or you can drop it yourself. As soon as you step-in, you are welcomed by the staff. And while you are sipping your tea or coffee, you can check with your service advisor came about the innovative Premiere Express Prime service plan.
If your vehicle is eligible for PEP then in no time the process of PEP will start and a 60 minutes times will start on the clock. It is like an F1 Pit stop experience of course of longer duration pit stop 🙂
While your car is being serviced, you can relax at the waiting lobby or chill at the customer lounge. You can also leave as you don’t have to worry about the status of service because you will keep getting live updates on your phone.
Whether you step our or stay at the service centre, you car will be ready even before you know it as it only takes 3 hours or 180 minutes. Once, the whole process is done you can make the payment through plethora of options like UPI, Paytm, Credit or Debit Card and more.